Imprint & Data Protection

ITS Kanal Services AG
Nidfeldstrasse 1
6010 Kriens

Disclaimer

Notes
By accessing these websites, you acknowledge the terms and conditions set out in the copyright notices and the disclaimer.
ITS is entitled to amend the following copyright notices and disclaimers at any time without prior notice.

Disclaimer
We expressly declare that we have no influence whatsoever on the current and future design, content or authorship of the linked/connected pages. We expressly distance ourselves from all content on all linked/connected pages on this website and do not adopt their content as our own. This statement applies to all links and references set within our own website, as well as to third-party entries in guest books, discussion forums and mailing lists. The provider of the page to which reference was made is solely liable for illegal, incorrect or incomplete content and, in particular, for damage arising from the use or non-use of such information, and not the party who merely refers to the respective publication via links.

Copyright

By accessing these websites, you acknowledge the terms and conditions set out in the copyright notices and the disclaimer. ITS is entitled to amend the following copyright notices and disclaimers at any time without prior notice.

The content presented on these pages may be downloaded exclusively for personal and non-commercial purposes, taking into account all applicable copyrights and protected trademarks. Content from the websites may not be copied, reproduced, downloaded, published, transmitted or distributed for public or commercial use without the written permission of ITS. This includes all texts, images, audio and video content.

Without the consent of ITS, you are not permitted to refer to their homepage via a link. Links must be checked and accepted after installation.

All names, logos and trademarks are the property of ITS and its affiliated companies, sister companies, licensors and joint venture partners.

Data protection

The protection of your privacy is very important to us, therefore we will treat your personal data in accordance with this data protection declaration and in accordance with our obligations under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the principles of the EU General Data Protection Regulation, which came into force on 25 May 2018.

This data protection declaration concerns the:

• ITS Kanal Services AG (jointly and separately, ITS, we, us or our).

We are committed to protecting your privacy and we treat your personal data in accordance with this data protection declaration and in accordance with our obligations under:

• the Swiss Federal Act on Data Protection (FADP); and
• where applicable, the EU General Data Protection Regulation as amended from time to time.

1. What is personal data and special categories of personal data?

“Personal data” means any information relating to an identified or identifiable natural person (“data subject”) such as their name, address, telephone number and e-mail address. “Special categories” of information include a subset of personal data and may include information such as race, origin, religion, sexual orientation, medical and health information and trade union membership.

2. What type of personal data do we collect and store, and why do we do that?

2.1 General information

We collect your personal data in order to provide services to you or to receive services from you. The personal data we ask you for includes your contact information (such as your name, address, telephone number and e-mail address) and identification details (such as your driving licence details or passport information). If we collect special categories of information about you, we will ask for your explicit consent and inform you about the purpose of this processing. We may also ask you to provide us with information from time to time, such as when you report a problem with our services and when we ask you to complete surveys, questionnaires and feedback forms that we use for quality monitoring and research purposes.

2.2 Legal and regulatory requirements

We may also collect your personal data in order to comply with legal and regulatory requirements.

3. What happens if you do not give us this information?

You have the right not to provide us with any information and not to identify yourself to us. However, if you decide not to provide us with the personal data we ask you for, or if you do not wish to identify yourself to us, we may not be able to provide you with the services or information you have requested.

4. How do we collect your personal data?

In general, we collect personal data directly from you (unless you give your consent otherwise). We collect the personal data you provide electronically, including information collected through your use of our website, during telephone conversations with our representatives, in the course of providing and managing our services, and from forms or other correspondence you complete in writing or electronically. If we collect personal data about you from third parties, we will notify you and, if necessary, obtain your consent to this processing. If we receive personal data about you that we have not requested and that is not required to provide our services to you or to receive services from you, we will destroy or anonymise the information unless we are legally obliged to retain the information.

Cookies

When you visit our website, it will send a cookie to your device. This is information stored on your hard drive that tells us that your computer has accessed our website. The cookie is not able to identify you. If you do not want to use cookies, you can set your browser to reject them. We use cookies to collect data from our website that tells us which of our pages are most popular and when peak times are, as well as to obtain other information about Internet Protocol (IP) addresses, referring website addresses, application activity logs and error logs that help us improve the content and simplify navigation on our website.

ITS uses Google Analytics or similar tools to obtain trend information about user interactions with our website, for system administration purposes and to identify problems and improve the website. Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information such as the time of the current visit, previous visits to the site by the visitor and which page referred the visitor to the webpage.

Cookies used on our website:

Browser

CMS Session Cookie – A randomly generated name with value, which identifies the unique session for the visit of the website, in order to define among other things the selected language. The cookie deletes itself when the browser session is ended and does not store any personal data.
By using our website, you agree that ITS places these types of cookies on your device.
Without your permission, no cookies controlled by ITS will be placed on your device. You can select a setting in the browser that allows the storage of cookies only after prior consent. If you only want to accept cookies from ITS, but not cookies from our service providers and partners, you can select the setting “Block third-party cookies” in the browser. In general, there is a display via the help function in the menu bar of the web browser, which describes how to reject new cookies and deactivate already received cookies. Here you will find detailed instructions on how to remove cookies:

Deleting cookies in Google Chrome
Deleting cookies in Mozilla Firefox


Links on our website

Our website may contain links to third-party websites. We would like to point out that the terms of this ITS data protection declaration do not apply to external websites. If you would like to know how a third party handles your personal data, you must obtain a copy of the data protection declaration of the third party in question.

5. How do we use your personal data?

Your personal data is collected so that we can: (a) comply with the law and, among other things, carry out all activities to which we are legally obliged or authorised; (b) shape our relationship with you; (c) settle any legal or commercial complaints or matters; (d) simplify our business activities, including the exercise of other functions and activities relating to ITS’s business and the improvement of our services. In addition, with your express consent, we may inform you about our products and services and the products and services of third parties that may be of interest to you. In general, we will not use or disclose your information for any purpose other than as set out in this data protection declaration or for any purpose other than that which is disclosed to you and to which you have consented.

6. Do we pass on information to third parties?

We may transfer or disclose your personal data to third parties for any of the above reasons. These include, but are not limited to, legal entities affiliated with us, agents, external consultants and service providers and contractors (such as any e-mail providers, commercial agents or support services); government agencies, including law enforcement, regulatory and dispute resolution authorities (or any other body to whom disclosure is required by law or court order); and any other natural or legal person to whom you authorise disclosure.
We will not disclose any special categories of information relating to you to any natural or legal person unless it is to legal entities affiliated with us; our employees and the employees of the legal entities affiliated with us; government or regulatory authorities (including law enforcement agencies and courts) where required or permitted by law; and any other person authorised by law.
If we disclose your information to a third party, we will take all reasonable steps to ensure that these third parties are bound by confidentiality and data protection obligations with respect to the protection of your personal data. Disclosure will be in accordance with legal requirements, including that transfers are monitored by data processing agreements to ensure that data is not processed for any purposes other than those expressly stated and to ensure adequate security measures.

7. Do we transfer your personal data to recipients outside Switzerland?

We may transfer your personal data within ITS Kanal Services AG to our operations or contractors outside Switzerland. However, such a transfer does not change our obligation to protect your personal data under this data protection declaration.
If your personal data is transferred outside Switzerland, ITS guarantees an adequate level of security by transferring it to countries that, according to confirmation from the Federal Data Protection and Information Commissioner (FDPIC) and/or the EU Commission, have an adequate level of protection, or by concluding a correspondingly worded contract between ITS and the legal entity outside Switzerland that receives the data. You can obtain a copy of the appropriate guarantees by contacting us by e-mail at info@itskanal.ch.

8. Direct marketing and use of your personal data for advertising purposes

ITS may use your personal data to provide you with information about our services or products or services or products of third parties that we believe may be of interest to you. With your express consent, we may make your personal data available to these third-party organisations for specific marketing purposes.
Depending on the nature of our business relationship, we may wish to cite you as a reference for our business activities. In this case, we will ask for your express consent beforehand and only disclose the personal data to which you have consented.
You can ask us at any time not to contact you about products or services and not to pass on your information to others for this purpose by informing us or, if applicable, clicking on the “Unsubscribe” button in the advertising e-mails.

9. Storage and security of your personal data

We store your personal data in paper or electronic form. We have taken legally required protective measures to protect the personal data we store from misuse, interference and loss, as well as unauthorised access, modification or disclosure. ITS uses technical security measures such as encryption. This also includes a range of system and communication security measures and the secure storage of paper documents. In addition, access to your personal data will be restricted to those persons who are duly authorised to do so.
We take reasonable steps to destroy or permanently anonymise all personal data after it can no longer be used in accordance with this data protection declaration.

10. How can you exercise your data protection rights?

We take reasonable steps to ensure that the information about you that we have stored is correct, up-to-date, complete and relevant when used or disclosed.
If you have a question about this data protection declaration or would like to exercise your data protection rights, you can contact our data protection officers in the following way: written contact with the local data protection officer of ITS Kanal Services AG by e-mail to info@itskanal.ch
At the same time, you have the right to lodge a complaint with the competent data protection authority if the applicable data protection regulations are violated.
The information requested as part of the exercise of your data subject rights is free of charge. We may charge you reasonable costs incurred by us for the processing and handling of your request for access, including for photocopies, provision of written reports, administration and postage.

11. How we will respond to your request

We will confirm receipt of your request within 5 working days of receipt of your request. We will do our best to process and respond to your request within 10 working days. If we are unable to assist you with your request, you will receive a written explanation and details of the actions available to you if you do not agree with our response.

12. Would you like to contact us anonymously?

Of course, you can contact us anonymously. However, if you prefer to remain anonymous, our ability to provide you with the requested services or information will be limited.

13. Do you require further information?

For further information about data protection in general, you can visit the website of the Federal Data Protection and Information Commissioner at www.edoeb.admin.ch.

14. Updating your privacy policy

We may review, amend or revise our privacy policy and our processing of personal data from time to time. We will publish the updated privacy policy on our website at www.itskanal.ch. Any amended terms shall take effect from the date of publication.